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  1. Serato Support
  2. Serato Sample
  3. Troubleshooting

Troubleshooting

  • KNOWN ISSUE: Serato Sample may display "Enter Voucher" after login via Splice Rent-to-Own
  • KNOWN ISSUE: Serato Sample may fail to install on computers with macOS 13 Ventura
  • KNOWN ISSUE: Serato Sample will not load in Native Instruments Maschine if run in Apple Silicon Native mode in Sample 1.4.0 or earlier on macOS computers with Apple Silicon (M1/M2)
  • KNOWN ISSUE: Some Serato Sample parameters may not respond to user interaction in Ableton Live on Apple Silicon (M1/M2) computers
  • KNOWN ISSUE: Serato Sample may not sync correctly to your project BPM in FL Studio on Apple Silicon (M1/M2) computers
  • KNOWN ISSUE: Serato Sample parameters can act erratically in Logic Pro if run natively on Apple Silicon (M1/M2) computers
  • macOS 11 Big Sur - now supported with Serato Sample
  • Serato Sample & Microsoft Windows 7 / 8.1 end of support information
  • macOS 10.15 Catalina - now supported with Serato Sample 1.1.1
  • Text Fields for Sample unresponsive in Reason 9.5
  • Why do I see "note is out of range. Shift octave down to.." in Serato Sample?
  • KNOWN ISSUE: Serato Sample 'Find Samples' feature may have trouble finding samples
  • KNOWN ISSUE: Text in Serato Sample may be scaled incorrectly when used with FL Studio
  • KNOWN ISSUE: Serato Sample may display a blank GUI in some DAWs on Windows 7
  • How to share a Sample project
  • Re-encoding files for use with Serato Sample
  • Troubleshooting Crashes with Serato Sample
  • How to uninstall Serato Sample
  • Serato Sample Activation errors

Popular articles


macOS 26 Tahoe - supported (Serato software status) macOS 15 Sequoia - supported from Serato DJ Pro & Lite 3.2.3 & primary hardware compatibility macOS 15 Sequoia - Serato software compatibility status Serato software & Windows ARM-based computers not currently supported (including Qualcomm Snapdragon X series) Using Apple Music streaming with Serato DJ Pro 3.2.0 DJ-FX & Channel FX FAQ Serato DJ Pro or Lite may fail to install on computers with macOS 13 Ventura or above Troubleshooting sign-in & activation Optimization Guide for macOS Optimization Guide for Windows KNOWN ISSUE: Windows 11 MIDI Services Update (24H2/25H2) — Causing hardware connection issues or freezing upon disconnection in Serato Software KNOWN ISSUE:  Restricted Microphone Access may cause a "Connection Error" on Windows KNOWN ISSUE: Serato DJ Pro or Lite may not output audio or may fail to connect to certain hardware on some Windows 10 or 11 computers, without microphone access KNOWN ISSUE: History Not Importing in Serato DJ 4.0 Apple's Music app library import not supported on Windows using Serato software Converting your iTunes library to a Music library when moving to a new macOS computer with Serato DJ Pro or Lite macOS 15 Sequoia is now supported with Serato Studio 2.3.0

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