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  1. Serato Support
  2. Serato Sample
  3. Troubleshooting

Troubleshooting

  • KNOWN ISSUE: Serato Sample may display "Enter Voucher" after login via Splice Rent-to-Own
  • KNOWN ISSUE: Serato Sample may fail to install on computers with macOS 13 Ventura
  • KNOWN ISSUE: Serato Sample will not load in Native Instruments Maschine if run in Apple Silicon Native mode in Sample 1.4.0 or earlier on macOS computers with Apple Silicon (M1/M2)
  • KNOWN ISSUE: Some Serato Sample parameters may not respond to user interaction in Ableton Live on Apple Silicon (M1/M2) computers
  • KNOWN ISSUE: Serato Sample may not sync correctly to your project BPM in FL Studio on Apple Silicon (M1/M2) computers
  • KNOWN ISSUE: Serato Sample parameters can act erratically in Logic Pro if run natively on Apple Silicon (M1/M2) computers
  • macOS 11 Big Sur - now supported with Serato Sample
  • Serato Sample & Microsoft Windows 7 / 8.1 end of support information
  • macOS 10.15 Catalina - now supported with Serato Sample 1.1.1
  • Text Fields for Sample unresponsive in Reason 9.5
  • Why do I see "note is out of range. Shift octave down to.." in Serato Sample?
  • KNOWN ISSUE: Serato Sample 'Find Samples' feature may have trouble finding samples
  • KNOWN ISSUE: Text in Serato Sample may be scaled incorrectly when used with FL Studio
  • KNOWN ISSUE: Serato Sample may display a blank GUI in some DAWs on Windows 7
  • How to share a Sample project
  • Re-encoding files for use with Serato Sample
  • Troubleshooting Crashes with Serato Sample
  • How to uninstall Serato Sample
  • Serato Sample Activation errors

Popular articles


macOS 15 Sequoia - supported from Serato DJ Pro & Lite 3.2.3 & primary hardware compatibility macOS 15 Sequoia - Serato software compatibility status Serato software & Windows ARM-based computers not currently supported (including Qualcomm Snapdragon X series) Using Apple Music streaming with Serato DJ Pro 3.2.0 DJ-FX & Channel FX FAQ Serato DJ Pro or Lite may fail to install on computers with macOS 13 Ventura or above Troubleshooting sign-in & activation Optimization Guide for macOS Optimization Guide for Windows KNOWN ISSUE:  Restricted Microphone Access may cause a "Connection Error" on Windows KNOWN ISSUE: Serato DJ Pro or Lite may not output audio or may fail to connect to certain hardware on some Windows 10 or 11 computers, without microphone access Apple's Music app library import not supported on Windows using Serato software Converting your iTunes library to a Music library when moving to a new macOS computer with Serato DJ Pro or Lite macOS 15 Sequoia is now supported with Serato Studio 2.3.0 KNOWN ISSUE: AMD Zen 5 CPU's cause issues with plugins that use iLok, which prevents Pitch 'n Time Pro or LE from working

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