• Products
      • Serato DJ
        • Serato DJ Pro Download
        • Serato DJ Lite Download
        • Expansion Packs
        • DJ Hardware
        • Pricing
      • Music Production
        • Serato Studio Download
        • Serato Sample Download
        • Pitch ’n Time
      • Control Vinyl & Merch
        • Vinyl
        • Apparel
        • Accessories
        • Legacy Software
      • Legacy Software
  • Artists
  • Community
      • Forum
      • Playlists
      • Serato DJ Certified Institutes
  • Blog
  • Support
Support
How can we help?
or Open help request

How can we help?

Still need help? Open help request

We use cookies to ensure that we give you the best experience on our website.

MANAGE SETTINGS Accept & Continue
  1. Serato Support
  2. Troubleshooting & optimization
  3. Connection Issues

Connection Issues

  • ★ KNOWN ISSUE: Device drivers on macOS Big Sur 11.4 and higher do not load and will not connect to Serato DJ Pro after a computer restart
  • ★ KNOWN ISSUE: Computers with Intel 11th gen Core i-series CPU's can result in a failed audio or MIDI connection with Serato primary hardware
  • ★ macOS 10.14 Mojave, macOS 10.15 Catalina , macOS 11 Big Sur & macOS 12 Monterey driver install process
  • Windows connection - Check the default audio playback device
  • Pioneer DJ DDJ-SZ2 and Serato DJ 1.9.5 compatibility
  • Known Issues with some 2015 Macbook Pro models
  • KNOWN ISSUE: Mixer restart required after Pioneer DJM-S9 driver install
  • KNOWN ISSUE: Allen & Heath XONE:K1 Knob initialisation not working correctly
  • Troubleshooting Connection Issues on macOS
  • Troubleshooting Connection Issues on Windows
  • MIDI Connection Troubleshooting Guide
  • My Numark Mixdeck/Mixdeck Express is connected but isn't controlling the software?
  • Using USB Hubs with Serato DJ
  • My VCI-400 is not recognized in Serato DJ Intro

Popular articles


Windows 11 - now supported with Serato DJ Pro & Serato DJ Lite and primary hardware compatibility Serato Software / Operating System compatibility KNOWN ISSUE: Serato Play is being disabled for some users erroneously in Serato DJ Pro Pioneer DJ CDJ-3000 Firmware update guide macOS 12 Monterey - now supported with Serato DJ Pro & Serato DJ Lite and primary hardware compatibility Windows 11 - now supported (Serato software status) macOS 12 Monterey - now supported (Serato software status) Allowing System Extensions for Apple M1 computers Troubleshooting network issues with Serato software or problems upon log-in/sign-in Getting Serato DJ Pro & Lite ready for use with macOS 11 Big Sur KNOWN ISSUE: Device drivers on macOS Big Sur 11.4 and higher do not load and will not connect to Serato DJ Pro after a computer restart KNOWN ISSUE: Computers with Intel 11th gen Core i-series CPU's can result in a failed audio or MIDI connection with Serato primary hardware macOS 10.14 Mojave, macOS 10.15 Catalina , macOS 11 Big Sur & macOS 12 Monterey driver install process KNOWN ISSUE: Serato DJ Pro or Lite can fail to launch with a "LoadLibrary failed with error 1114: A dynamic link library (DLL) initialization routine failed." message on Windows Troubleshooting crashes

Still can't find what you are looking for? Open a help request
  • Contact Us
  • About Us
  • Careers
  • Resources
  • Legal
  • Privacy Policy

© Serato 1999 - 2020. All rights reserved.