Troubleshooting & optimization
Computer Optimization
- Why is my interface blurry on Windows 10, in Serato DJ 1.9.6?
- KNOWN ISSUE: Quicktime for Windows security
- Serato DJ does not display correctly with outdated graphics card drivers. (Black Screens)
- Verify and repair startup disk on OS X
- Display Settings & Optimisation for Retina Mac computers
- Reset your OS X computer's PRAM
Connection Issues
- ★ macOS High Sierra 10.13 driver install process
- ★ Known Issues with some 2015 Macbook Pro models
- Windows connection - Check the default audio playback device
- Pioneer DJ DDJ-SZ2 and Serato DJ 1.9.5 compatibility
- KNOWN ISSUE: Microsoft Surface Pro and Surface Book issues with Serato DJ
- KNOWN ISSUE: Mixer restart required after Pioneer DJM-S9 driver install
Audio & Playback Issues
- KNOWN ISSUE: Toggling WiFi during playback can result in an audio dropout followed by large latency
- KNOWN ISSUE: Track skipping and jumping with Serato DJ and Numark V7, NS7, NS7II
- Troubleshoot USB dropouts / audio glitches (Windows)
- Troubleshoot USB dropouts / audio glitches (Mac)
- Diagnosing the Scope Views
- Why is the buffer slider missing in the Rane audio driver panel in Mac OSX?
Library & Files Issues
- KNOWN ISSUE: AAC file types with the .AAC extension are unsupported in Serato DJ Pro & Lite on Windows OSes
- KNOWN ISSUE: ALAC files will show as corrupt and unplayable on Windows 7, 8, and 8.1
- KNOWN ISSUE: Using iCloud Music Library can result in the loss of Serato data
- Frequent iTunes Issues And How To Resolve Them
- KNOWN ISSUE: Searching through crates in your library with keyboard shortcuts does not work as expected in SDJ 1.9.6
- Merging Two (or more) _Serato_ Folders
Hardware Issues
- KNOWN ISSUE: Changing deck layer on the Denon DJ SC5000 Prime media player during recording, will cause recording to stop
- KNOWN ISSUE: Unexpected CUE button behaviour when using media players and control tone in REL mode, in Serato DJ 1.9.6
- KNOWN ISSUE: MIDI conflict (Buttons activating the wrong functions on a supported device)
- Why are my external inputs not recorded on Serato DJ when using the DVS Expansion Pack on the Pioneer DDJ-SX2?
- Why does Serato DJ go offline when disabling the DVS expansion while playing on the Pioneer DDJ-SX2?
- SL3 Channel Routing Issue when Set to 44100 Hz on Mac
Hanging, Crashing and Freezing
- ★ KNOWN ISSUE: Serato DJ Pro & Lite may refuse to launch due to missing VCRUNTIME140.dll (or other .dll) file on Windows
- ★ Troubleshooting crashes
- KNOWN ISSUE: Serato DJ may suffer from GUI freezes on Touchbar-equipped Macbook Pro models
- Reporting a crash with Serato DJ
- KNOWN ISSUE: Freeze when disconnecting Numark NV while playing on Windows computers
- Crash Reporting
Video Issues
- KNOWN ISSUE: Quartz Composer (.QTZ) files not compatible with macOS 10.13 High Sierra
- Re-encoding Video files on Windows with Handbrake
- KNOWN ISSUE: Serato Video preview screens can exhibit flashing on Windows
- KNOWN ISSUE: Scratch Live with Serato Video results in a white output screen on select Macbook Pro model
- Allen & Heath Xone:43C mixer does not support full control of Serato Video
- KNOWN ISSUE: Serato Video crossfader glitching with the Pioneer DDJ-SX2