License activation is only necessary for Serato DJ Lite hardware unlocked devices and Serato DJ Club Kit mixers, that have been upgraded to Serato DJ Pro. For more information on the Serato DJ Pro activation process check out our How to activate Serato DJ Pro article.
If you are trying to Activate Serato DJ Pro and you get an error code here are some helpful tips for what might be happening.
If you receive one of the following error codes, or are getting an error code for reasons other than explained below, try restarting the software and activating again. If the same error message occurs, open a help request with the Support Team.
Error Code Information
Error Code #1- License manager failed to initialize.
One possible reason for this is your clock may have been modified or changed. Make sure that your clock is reading the correct time and has not been set back. If that doesn't help try to reinstall Serato DJ Pro making sure you are logged in as the computer administrator.
Error Code #4 - The license ID does not match the current machine.
You may have reached your maximum activations (2). If you have used Serato DJ Pro on previous computers, make sure you have deactivated them before trying to activate again. You can read more about doing this here.
Another possible reason for this error is that your computer hardware has been changed since first activating your license e.g. BIOS, motherboard or hard drive. Also this can appear if you reinstall your computer operating system.
To resolve Error Code #4, go to https://account.serato.com/#/devices and deactivate one of your computers then restart Serato DJ Pro and try activating again in My Serato.
Error Code #5 - The license content is invalid.
Your license may have been corrupted. Open a help request if error code #5 persists.
Error Code #6 - The version in the license does not match the product version.
Please open a help request if you see this error code.
Error Code #7 - The computer clock is incorrect
Please check the clock is set correctly for your time zone on your computer and retry activation. If that doesn't help, try to reinstall Serato DJ Pro, making sure you are logged in as the computer administrator.