Serato Support

How can we help?
or Open help request

How to activate Serato DJ Pro

Activation is only necessary for Serato DJ Lite controllers looking to upgrade to Serato DJ Pro. Other supported Serato DJ Pro controllers will not need activation as they have been natively designed to work with Serato DJ Pro and do not require a licence. To see a full list of supported Serato DJ Pro Controllers click on the VIEW COMPATIBLE DEVICES button inside Serato DJ, or check out the Serato DJ Hardware page to see a complete list of supported controllers.

Trying Serato DJ (14-day free trial)

If you have a supported Serato DJ Lite controller connected, you can try Serato DJ Pro free, for 14 days.

  1. Ensure you have your Serato DJ Lite controller connected.
  2. Open Serato DJ Pro. If the Trial pop-up does not appear on the bottom right,
    click on 'Start Trial' in the far bottom right-hand corner.
  3. Click the 'Start 14 Day Free Trial' button in the extended pop-up that appears on the right hand side.
  4. The My Serato window will launch and request your email address, and eventually your password. (If you have an existing serato.com or whitelabel.net user account, please use this login email and password)
  5. Click on the 'Start 14 Day Free Trial' button again if prompted.

    Your free 14 day Serato DJ Pro trial will now begin. The remaining days you have left to use the trial, will be displayed in the bottom right corner, which is shown as:trialremaining.png

The 14-day trial licence is linked with the ID of your computer and your Serato.com user account - If the ID or computer name of your machine changes you will get an Error code when starting Serato DJ Pro and you will not be able to use your trial.

Subscribing to Serato DJ Pro

All Serato DJ licenses and expansion packs can be purchased as a subscription-based service. To find out more about pricing, please visit https://serato.com/dj/pricing, then follow the steps below to start a subscription;

  1. Download and install the latest version of Serato DJ Pro.
  2. Connect your hardware and choose MY SERATO, then EXPANSION PACKS & ACTIVATIONS.
  3. Choose 'Subscribe' under the offer most suited to you.

Buying Serato DJ Pro

When the trial expires, you will need to purchase a license to use your supported Serato DJ Lite controller with Serato DJ Pro.

  1. Ensure you have your Serato DJ Lite controller connected.
  2. Open Serato DJ Pro.
  3. Click 'My Serato' near the top right of the Serato DJ Pro interface.
    An online window will launch and request your email address. (If you have an existing serato.com or whitelabel.net user account, please use this login email and password.)
  4. Click on 'Buy Serato DJ Pro'
  5. Follow the on screen instructions to complete your purchase. If you experience any issues with this process, please contact: sales@serato.com
  6. After successfully completing the purchase process, Serato DJ Pro will now be activated, and you can close the online window.

You are able to activate Serato DJ on one main computer, and one backup computer. Once you have activated the software, you can deactivate and activate your licenses by clicking the MY SERATO button in the license panel. Here you can deactivate Serato DJ, in order to activate Serato DJ on another computer.

Activating a Serato DJ Pro licence

If you have purchased a Serato DJ Pro license, follow these instructions to complete the activation:

  1. Ensure you have your Serato DJ Lite controller connected.
  2. Open Serato DJ Pro.
  3. Click 'My Serato' near the top right of the Serato DJ Pro interface.
  4. Use your existing serato.com or whitelabel.net user account login email and password to login.
  5. Select the 'My Products' tab and click on 'Activate' under the Serato DJ Pro tile.

    NOTE: If you receive an error code when activating, please contact
    support@serato.com, provide as much detail as possible, including the email you purchased the license with, and the error code or any information you received.

You are able to activate your Serato DJ Pro license on one main computer, and one backup computer. Once you have activated the software, you can deactivate your licenses by clicking the 'My Product' tab in the 'My Serato' panel in order to activate Serato DJ Pro on another computer.

Click here for information on deactivating your licences for use with another computer

Troubleshooting Serato DJ Pro activations

If you are having issues activating your Serato DJ Pro licence, and are receiving an error, try the following:

  • Make sure you have deactivated from an old computer before trying to activate on a new computer.
  • Make sure your computer name or ID has not been changed. If you have changed the name of your computer or user account then the licence will not match.
  • Make sure you have not changed hard drives, or any computer components since you last activated Serato DJ - this can also cause the licence not to match.
  • Make sure you are signing in with the correct Serato.com account that the licence was purchased with.
  • Make sure you have a stable internet connection, if you are experiencing network issues turn your internet router off and back on again. Also try removing and creating a new network connection.
  • Make sure you are not exceeding your maximum licence activations.

If you are receiving an Error Code # message please try activating again, otherwise contact the Serato Support team to help resolve your issue.