We are aware of an issue that can result in a failed connection when connecting a Pioneer DJ DDJ-FLX10 to Serato DJ Pro 3.0.4 or higher, on both macOS and Windows computers
Affected customers will not be able to establish a connection with their DDJ-FLX10, even after installing the correct drivers and meeting all other conditions for a successful connection to Serato DJ Pro, and may additionally see the following error message in the yellow status bar at the bottom of Serato DJ Pro's user interface, among others:
- Windows: Failed to connect: MIDI
- macOS: Error loading MIDI Xml
This is due to an earlier batch of devices shipping with a lower than expected firmware.
Serato DJ Pro 3.0.4 or higher requires a minimum firmware version of v1.11 for the DDJ-FLX10 to connect, so any firmware version above 1.11 will ensure your FLX10 can connect to Serato DJ Pro without the above issue.
Checking your DDJ-FLX10 firmware
- Connect your DDJ-FLX10 via USB cable to your computer
- Open the DDJ-FLX10 Setting Utility
macOS: Applications > Pioneer > DDJ-FLX10 > DDJ-FLX10 Setting Utility
Windows: Start menu > Pioneer > DDJ-FLX10 Setting Utility
- Click the About tab, and ensure Firmware Version is 1.11 or higher
Updating your DDJ-FLX10 firmware
If your DDJ-FLX10 requires updating, please download and install the latest DDJ-FLX10 firmware from Pioneer DJ's website:
If you're still having trouble after updating the firmware on your device, please open a help request and our Support team will do their best to get you up and running.