Serato Support

How can we help?
or Open help request

Troubleshooting

If you are experiencing any issues with Serato DJ Lite, try some of the following suggestions below.

If you require further assistance, visit support.serato.com for articles and guides or alternatively, visit www. serato.com/forum where you can receive help from the DJ Community. You can also click GET SUPPORT in the HELP panel.

Warning Lights

Serato DJ Lite displays warning lights in the top right-hand corner of the main screen, which can indicate a possible issue.

Audio Dropout Warning

A small light will show when the chance of an audio dropout has increased. To reduce the chance of an audio dropout happening, please try the following:

  • Increase the USB audio buffer size (in the setup screen)
  • Try closing other applications running at the same time as Serato DJ Lite.
  • Try turning off background tasks, for example, wireless networking and Bluetooth
  • Try some of the computer optimization tips at support.serato.com
  • If the problem persists, please contact technical support, via support.serato.com

Audio Dropouts or Distortion

The following suggestions may help you if you are experiencing poor performance with Serato DJ Lite:

  • Check for updates using the check for updates button in the setup screen or by visiting: www.serato.com
  • Remove any corrupt files found in your library SEE CORRUPT FILES FOR MORE INFORMATION
  • Close all other open programs.
  • Disable wireless networking devices.
  • Disable Bluetooth devices.
  • Disable antivirus software.
  • Disable screen-savers.
  • Disable sleep mode.
  • Increase the USB buffer size and apply the changes. 
  • Connect Serato DJ hardware directly to a USB port on your computer, not via a USB hub.
  • Try all USB ports, some work better than others.
  • Disconnect other USB devices.
  • Run your laptop connected to a power supply.

Files Not Saving Information Issues

  • Ensure that you have read and write capabilities for that file.
  • Ensure that you have read and write capabilities for the folder that contains the files.
  • If the file is stored on an external drive, ensure that your external drive is formatted correctly for read and write capabilities (Mac OS Journaled for Mac, NTFS for Windows, FAT32 for both Mac and Windows.)
  • Try re-encoding the file, or converting the file to a different format using a converting tool e.g. iTunes.
  • Ensure that you are logged in as admin and/or you have read and write capabilities to the files on the computer you are using.

Hardware Disconnected

  • Ensure you have the hardware drivers installed from the hardware manufacturers website or installation CD.
  • Connect the Serato DJ hardware directly to a USB port on your computer, not via a USB hub.
  • Try all USB ports, some work better than others.
    Disconnect other USB devices.

Corrupt File Diagnoses

If you find a file displaying the corrupt icon, you can hover your mouse over the corrupt icon for information on what type of corruption was found. The information will be displayed in the Status Bar at the very bottom of the library.

Corrupt File: This MP3 contains invalid frames

This MP3 contains frames which do not conform strictly to the official MP3 specification. Serato DJ Lite cannot be certain that this file will play back 100% accurately.

Corrupt file: This file contains corrupt frames that may result in audible glitches

This file contains two or more contiguous corrupt frames. Since corrupt frames are replaced with silence, this could result in what might sound like an audio glitch.