How can we help?

Audio Dropouts or Distortion

The following suggestions may help you if you are experiencing poor performance with Serato DJ:

  • Check for updates using the check for updates button in the setup screen or by visiting
  • Remove any corrupt files found in your library - SEE CORRUPT FILES FOR MORE INFORMATION.
  • Close all other open programs.
  • Disable wireless networking devices.
  • Disable Bluetooth devices.
  • Disable antivirus software.
  • Disable screen savers.
  • Disable sleep mode.
  • Increase the USB buffer size and apply the changes - SEE USB BUFFER SIZE FOR MORE INFORMATION.

Connect Serato DJ hardware directly to a USB port on your computer, not via a USB hub.

  • Try all USB ports, some work better than others.
  • Disconnect other USB devices.
  • Run your laptop connected to a power supply.
  • For more troubleshooting help visit the Serato support help centre.