How can we help?

KNOWN ISSUE: QuickTime for Windows security

A security vulnerability in QuickTime on the Windows platform has been discovered and some users may have been instructed to remove QuickTime from their Windows computer as a security measure. There are two current known vulnerabilities:

  • Loading a web page that has a malicious QuickTime item embedded
  • Downloading a malicious video and playing the file with QuickTime.

Unfortunately, if you remove QuickTime entirely, all Serato Video files will become unusable. These files use QuickTime as the playback decoder, allowing them to be used in Serato DJ. If you use Serato Video you will need to keep QuickTime installed.

Workaround
You can protect against this vulnerability by only removing the .exe (executable) Application files instead of uninstalling the entire program. This will keep all QuickTime codecs and libraries in place so you can use Video files in Serato DJ.

The QuickTime application files can be found in:
Local Disk (C:) > Program Files (x86) > QuickTime


If you remove these two .exe application files, you have minimized the security risk and are able to continue using Serato Video files in Serato DJ. If you do not use Serato Video at all, you will be safe to remove the entire Quicktime folder.

We are continuing to investigate this issue, but in the meantime please keep QuickTime installed and make sure you always download files from a trusted provider! Be careful of your sources and don't load anything suspicious.