Some users are seeing the following message when trying to install Scratch Live 2.5 on their Windows computer:
This issue can typically be resolved by installing the Microsoft Visual C++ 2010 Redistributable Package, available from the Microsoft website. Regardless of whether you have a 32bit or 64bit version of windows running you will need to download the 32bit package.
1. Navigate to the following Microsoft website:
2. Click the red download button, ignore the other Microsoft suggested downloads and click "No thanks and continue", your download should start automatically.
3. Navigate to your downloads folder and run the "vcredist_x86.exe" and follow the onscreen instructions, reboot your machine after the install if prompted.
If installing the Microsoft Visual C++ 2010 Redistributable Package does not resolve your issue, please start a help request here and someone from our technical support team will assist you further.