How to get a Crash Log file in Mac OS X

With Serato DJ 1.7.0 and above, comes direct crash reporting. If Serato DJ crashes you are now prompted for some information around what you were doing at the time of the crash as well as Serato DJ sending us a more detailed software crash report.

To help us make the most of crash reporting, please refer to the following link for further information; Crash reports : How we use them, and how to make yours count.

However, if you missed the window to send a crash report, you can still get a hold of your crash .log file to send through to us when starting a help request.

In Mac OS X crash logs are saved in the ‘Library’ folder, which is hidden by default. To locate the Library folder, choose 'Go to Folder' from  Finder’s 'Go' menu and type:

~/Library/Breakpad/Serato DJ

TIP: To make the Library folder permanently visible in Mac OS X 10.7/10.8/10.9, type the following command in Terminal (note, you will be asked to provide your user password after executing the command): sudo chflags nohidden /Library/ ~/Library/

You can also get to the library by clicking on the desktop, then clicking "Go" in the Menu Bar and holding the Option (Alt) key - you will now see "Library" appear under the available GO locations.

Please submit your crash report (attached in the .log or .rtf file) along with a description of what you did or were doing at the time of crash when starting a help request - with as much information as possible. You might just be providing the reproduction steps for something we were previously unable to reproduce.