When using Serato DJ 1.8 or above on Mac, Serato DJ will automatically send crash reports, without you being prompted to submit these. Crash reports are only sent if you have not turned off the Setup preference to Submit Anonymous Usage Data.
When Serato DJ opens, and every 60 minutes after this, the software will check if there are any crash reports from previous sessions that have not yet been submitted, and will then send these to our crash reporter.
However, if you are worried that these reports have not been sent automatically (either because you have disabled your network settings, or you have turned off the above setting in Serato DJ), you can submit these crash dump files (.dmp) when creating a help request.
IMPORTANT: If using an macOS computer with Apple Silicon (M1/M2), you will not find the latest crash reports in the following folders. You will need to reproduce the crash you're experiencing, then copy and paste the full crash reporter dialog text into a TextEdit document, which you can save, and attach to your help request.
These can be found within the _Serato_ folder.
To get these, go to ~Music/_Serato_/Reports folder. Any files that have not successfully been sent to our crash reporter will display in the new or pending folders.
These can be found in ~users/username/AppData/Local/Serato/SeratoDJ/Dumps folder
Please note: The AppData folder is usually hidden on Windows by default. Windows search 'Show Hidden files and folders' and check the 'Show hidden files' box
When submitting your help request, please make sure that you are providing a detailed description of what you did at the time of crash.
You might just be providing the reproduction steps for an issue we haven't yet been able to reproduce.