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How to find your computer specs and generating a system report

It is important to know your computer specifications when you are trying to troubleshoot a problem. Different Serato Software products require different minimum specifications that a computer will need to meet (at the very least) in order to run the software at it's best.

The minimum computer specification requirements for each Serato product can be found on the relative product page here. (Features & Specs tab).

Generating a DirectX Diagnostics Tool report on a PC (Windows)

A DirectX Diagnostics report details the hardware and software configuration of your computer - these reports allow our technical support to review your computer for hardware and software conflicts to recommend solutions to crashes and other issues.  

1. Connect your Serato DJ Primary hardware and any USB devices you use while DJing

2. Press the Windows  + R Keys on your keyboard simultaneously, to launch the 'Run' prompt. Type "dxdiag" without the quotations, and click 'OK' as per the screenshot below;

NOTE: The 'Windows' key is often found between the CTRL and ALT keys on the left side of your keyboard

rundxdiag.png

3. You may see a message asking whether you want to check if you drivers are digitally signed - simply click 'No' and proceed. Then you'll see the DirectX Diagnostics Tool appear. Please wait 2-3 minutes to allow the tool to generate all system information correctly, then choose 'Save All Information';

dxdiag.png

4. Give the resulting text file a name in the 'Save As' dialog box, and choose a location where you wish to save it, then click 'Save';

savedxdiag.png

Generating a System Report on a Mac (OS X) 

A System report details the hardware and software configuration of machines running Mac OS. Please observe the following instructions to run and save an System report if requested by Serato Support

1. Connect your Serato DJ Primary hardware and any USB devices you use while DJing
 
2. Open the Apple menu and click "About This Mac."

2. Click the "System Report..." button at the bottom of the new, detailed "About This Mac"dialog. The System Information application should appear.


3. Please wait 2-3 minutes to allow the system report to generate all system information, then in the Menu Bar, click "File" > "Save...";

4. The save dialog should appear. In the "Save As:" field, name the file SystemProfiler and select "Desktop" as where it will be saved. 
When creating a Help Request ticket with the Serato support team, it would be best to include a system report of your computer so we can easily identify the status of your machine.