Serato DJ subscriptions can be purchased in two places: through the App Store on your iOS device, or through your Serato.com account. 

It is possible to end up with one of each, which means being billed twice for the same access. This article covers how to check which subscriptions you have, and how to cancel the one you don't want.

How this happens

The most common way to end up with two subscriptions is when you sign up for this service via Serato.com and also via the App store.

Step 1: Check which subscriptions you have

1. Go to your Serato.com account page, then choose Subscriptions & Payments on the left side of the page, or click here.
    
2. Look at each card under Subscriptions:
   • A subscription purchased through the App Store is marked Subscribed via Apple.
   • A subscription purchased on Serato.com shows a Cancel subscription option.

NOTE: If you have two DJ subscriptions, you will also see an alert on this page prompting you to cancel one of them.
 

Step 2: Cancel the subscription you don't need

Canceling an App Store subscription

Serato cannot cancel an App Store subscription for you. You need to do this through Apple:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name, then tap Subscriptions.
3. Tap the Serato subscription, then tap Cancel Subscription.

You can also do this from a web browser at account.apple.com. Apple's full instructions, including how to cancel from a Mac or PC, are in their article If you want to cancel a subscription from Apple.

NOTE: If you can't find the subscription, check that you are signed in to the same Apple Account you used to purchase it.

Canceling a Serato.com subscription

Follow the steps in How do I cancel my Serato subscription? You will be notified of your cancellation via email, and can keep using your subscription until the end of that billing period.

Which one should I cancel?

Both subscriptions give you the same access, and the one you keep carries on as normal. Canceling the subscription that renews soonest means you avoid the next charge sooner. It is also worth thinking about where you would rather manage it: Serato.com subscriptions are managed in your Serato.com account, where you can view your invoices and update your payment method, while App Store subscriptions are managed entirely through Apple.
 

Billing related enquiries

• Purchased through the App Store? For assistance, please refer to the subscription and billing support documentation on Apple’s website.
   
• Purchased on Serato.com? Please get in touch with our sales team directly at Sales@serato.com.