We are aware of an issue when using the Traktor Kontrol S2 MK3 with Serato DJ Pro or Lite on Windows. When the Windows sound output device is set to “Monitor (Traktor Kontrol S2 MK3 WDM Audio),” audio may not be heard through the S2 MK3’s headphone cue output, preventing DJs from properly monitoring their mixes.
Conditions
This issue may occur if you’re using Serato DJ Pro or Lite 3.2.1 or later on a Windows computer with the Traktor Kontrol S2 MK3 connected and the Traktor Kontrol S2 MK3 ASIO Driver version 5.2.0 installed.
The problem arises when the Windows sound output device is set to Monitor (Traktor Kontrol S2 MK3 WDM Audio) and you try to monitor audio through the S2 MK3’s headphones using the Cue knobs.
Resolution
To restore headphone audio:
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Set the Windows sound output device to the default audio playback device
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This prevents conflicts between Windows audio routing and Serato DJ Pro or Lite. Click here for steps on changing your audio playback device to your computer's internal soundcard.
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Alternatively, uninstall the S2 MK3 driver.
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Note: The driver is not required to use the S2 MK3 with Serato DJ Pro or Lite but may affect the hardware’s use with other software
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If you are still experiencing issues after applying the workaround, please submit a support request with the full details of your setup.