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  1. Serato Support
  2. Serato Sample
  3. Troubleshooting

Troubleshooting

  • KNOWN ISSUE: Serato Sample may fail to install on computers with macOS 13 Ventura
  • KNOWN ISSUE: Serato Sample will not load in Native Instruments Maschine if run in Apple Silicon Native mode in Sample 1.4.0 or earlier on macOS computers with Apple Silicon (M1/M2)
  • KNOWN ISSUE: Some Serato Sample parameters may not respond to user interaction in Ableton Live on Apple Silicon (M1/M2) computers
  • KNOWN ISSUE: Serato Sample may not sync correctly to your project BPM in FL Studio on Apple Silicon (M1/M2) computers
  • KNOWN ISSUE: Serato Sample parameters can act erratically in Logic Pro if run natively on Apple Silicon (M1/M2) computers
  • macOS 11 Big Sur - now supported with Serato Sample
  • Serato Sample & Microsoft Windows 7 / 8.1 end of support information
  • macOS 10.15 Catalina - now supported with Serato Sample 1.1.1
  • Text Fields for Sample unresponsive in Reason 9.5
  • Why do I see "note is out of range. Shift octave down to.." in Serato Sample?
  • KNOWN ISSUE: Serato Sample 'Find Samples' feature may have trouble finding samples
  • KNOWN ISSUE: Text in Serato Sample may be scaled incorrectly when used with FL Studio
  • KNOWN ISSUE: Serato Sample may display a blank GUI in some DAWs on Windows 7
  • How to share a Sample project
  • Re-encoding files for use with Serato Sample
  • Troubleshooting Crashes with Serato Sample
  • How to uninstall Serato Sample
  • Serato Sample Activation errors

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macOS 14 Sonoma is now supported with Serato Studio 2.1.0 Using Serato Studio natively on macOS computers with Apple Silicon (M1/M2/M3) macOS 13 Ventura - now supported with Serato Studio 1.7.5 Updating Stems in Serato DJ Pro & Lite Replace Primary Hardware Pad mode with Stems compatibility list for Serato DJ Pro & Lite Pioneer DJ CDJ-3000 Firmware update guide macOS 14 Sonoma - Serato software compatibility status KNOWN ISSUE: Serato DJ Pro or Lite may fail to install on computers with macOS 13 Ventura What is AVX, and why does Serato software require a processor with AVX support? macOS 13 Ventura - now supported with Serato DJ Pro & Lite 3.0 (and higher) and primary hardware compatibility macOS 13 Ventura - now supported (Serato software status) Troubleshooting sign-in & activation Optimization Guide for macOS Optimization Guide for Windows KNOWN ISSUE: Serato DJ Pro or Lite may fail to connect to some Serato hardware on Windows 10 or 11 computers and may display "Connection Error" KNOWN ISSUE: Computers with Intel 11th gen Core i-series CPU's can result in a failed audio or MIDI connection with Serato primary hardware macOS 10.14 Mojave, macOS 10.15 Catalina , macOS 11 Big Sur and macOS 12 Monterey driver install process KNOWN ISSUE: Serato DJ Pro or Lite may not output audio or may fail to connect to certain hardware on some Windows 10 or 11 computers, without microphone access Converting your iTunes library to a Music library when moving to a new macOS computer with Serato DJ Pro or Lite KNOWN ISSUE: Some Pioneer DJ DDJ-FLX10 devices may fail to connect to Serato DJ Pro Serato Sample - operating system compatibility Serato Sample 1.4.1 - now with Apple Silicon support (M1/M2) & compatibility with macOS 13 Ventura

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