If you're having trouble getting your Serato hardware recognised in Windows, it's not uncommon that the cause of the issue is an incorrectly installed, problematic driver - and less commonly - a conflicting driver, from another device.
This can often be easily remedied by uninstalling the old driver, downloading the driver again from the hardware manufacturer, and re-installing it.
Using the method below, you can uninstall drivers for hardware you don't currently have connected, and also check if any old drivers are causing a conflict.
- Press the Windows + R keys on your keyboard, to launch the Run prompt, then type "devmgmt.msc" without the quotes, and press OK:
- From the Device Manager window, choose View > Show hidden devices:
- Under 'Sound, video and game controllers', or 'Universal Serial Bus controllers', you should now be able to find your device. Right-click the device and choose 'Uninstall';
- If the device requires specific drivers, you'll then be presented with a confirmation dialog box, where you'll need to ensure the 'Delete the driver software for this device' checkbox is enabled, before clicking 'OK';
- If necessary, visit the Drivers & Firmware page to locate and reinstall drivers.