How can we help?

Troubleshooting Activation Problems

Activating Serato DJ Pro

If you've purchased a Serato DJ Pro license is as simple as signing into your account inside Serato DJ Pro. Please read about how to do this, via our Activate Serato DJ Pro article.

NOTE: If you receive an error message when activating, usually this means you have already registered your account using another computer (or computer ID) or you are trying to restore a licence from a computer that has already used a trial licence.

Troubleshooting Serato DJ activation problems

If you have used or activated Serato DJ Pro on another computer previously, or have since changed your computers configurations since the last time you used Serato DJ, you might receive the following:

Error Code #4 = This means the license ID does not match the current machine. Possible reason: the computer hardware have changed, upgraded or renamed (BIOS, motherboard, hard-disks etc).

Error Code #5 = The license content is invalid. Possible reason: The licence may have been changed manually, or been corrupted. You will need to contact the Support Team about this error, we might need to reset your licence if you have tried all possible troubleshooting. 

If you are having issues activating Serato DJ Pro check the following:

  • Try activating again

  • Restart your computer

  • Make sure you are signing in with the correct user account that has the
    licence registered.

  • Check your controller is connected properly.

  • Make sure your computer ID/machine name has not changed (ie. reformatting your hard drive or changing the machine ID name).

  • Make sure computer hardware/components have not been replaced. If you replace components within your computer you may experience issues.

  • Check your computer Date and Time settings are correct. These need to be set to the correct time in System Preferences/Control Panel.

  • Make sure you have deactivated from any previous computers, before activating a new computer.

  • Make sure you have a stable internet connection when activating. Try creating a new internet or network connection if you are having issues.

If you have used Serato DJ Pro on another computer, and are now unable to activate your new computer - chances are you might not have 'deactivated' on your previous computer before moving to the new one.

Managing your Serato DJ Pro activations

If you wish to use Serato DJ Pro on another computer but have already activated the software, deactivate your licenses using our How to deactivate your Serato products & licenses to use on another computer article.

If you get stuck, or need further assistance activating Serato DJ please contact our support team with all the relevant information and all the troubleshooting steps you have tried. You can reach the support team by opening a help request here.