Getting information about the graphics cards
The information provided in the following article intended as an educational resource and is provided as is. Serato does not develop OpenGL Extension Viewer and as a result does not offer any support for it. Should you have any questions about the operation of this product then please contact the developer of the software at the OpenGL Extension Viewer homepage.
There are many different graphics cards on the market and many different drivers available. As such it is very difficult for us to get information on what is happening when Serato Video does something wrong that could be related to the graphics card.
Luckily there is a program that can easily gather information about the graphics card into a small file that can help us investigate issues.
Setting up the OpenGL Extension Viewer
Download and install from here: http://www.realtech-vr.com/glview/. Make sure to select the correct version based on your Operating System.
The OpenGL Extension Viewer finds out information from the graphics card and allows this information to be saved / sent to us.
At the time of writing OpenGL Extension Viewer is version 2.32
To get information:
1. Launch OpenGL Extension Viewer
When you launch you will be greeted with:
2. Select Save-As from the 'File' menu
3. Save the file to the desktop (it will be called something like 'glview-ATI Radeon X1600 OpenGL Engine.xml')
4. Send this file into us by email, or attach it to your help request form.