macOS High Sierra 10.13 driver install issue

macOS High Sierra 10.13 introduces a new security feature that requires user approval before installing new third-party drivers.

(Note - this doesn't affect drivers that were already installed before updating to High Sierra)

When installing drivers for your Serato DJ hardware for the first time on macOS High Sierra, a pop-up similar to the screen shot below will appear. When you see a "System Extension Blocked" error message (screen shot below) please click OK. You will then need to ‘allow’ the driver install process to complete from the ‘security & privacy’ settings in system preferences” - please see the instructions set out in steps 1-4 below. 

Screen_Shot_2017-09-12_at_1.57.07_PM.png

Please make the following changes to your Security & Privacy settings to enable the system extension:

1.) Open System Preferences, click on Security & Privacy.

Screen_Shot_2017-09-12_at_10.44.43_AM.png

2.) You will see a message: System software from developer "XYZ" was blocked from loading.

3.) Click: Allow.

You may need to click the Lock symbol in the bottom right corner of your Security & Privacy menu to make this change.

Screen_Shot_2017-07-12_at_10.32.12_AM.png

4.) After clicking "Allow", disconnect and re-connect your device and open Serato DJ. You should find that your device will now be recognized and start connecting.

NOTE: This is a one-off approval process for each driver vendor.

This issue only affects new drivers installed after updating to macOS High Sierra. If you have installed drivers for your hardware on a previously macOS version, and no driver update is required for your hardware to work with macOS High Sierra, you will not run into this issue.

 

Help! I see a 'System extension cannot be used' error message

When installing drivers for your Serato DJ hardware for the first time on macOS High Sierra, it's only possible to enable the system extension in the 30 minutes following the driver installation.

If you have not enabled the system extension in your Security & Privacy settings within the designated timeframe you will see a 'System extension cannot be used' error message as per the screenshot below:

Screen_Shot_2017-07-12_at_10.31.15_AM.png

Please start a new driver installation to reset this timer, then complete steps 1-4 above.

If you continue to have trouble after running through the above steps, please contact our Support team by submitting a help request here: https://support.serato.com/hc/en-us/requests/new.